Overview

Due to expansion, our client based in the Citywest area is currently looking to recruit Customer Care Advisors for an immediate start to join their busy call centre department.

Duties include:

Dealing with all queries and complaints providing feedback to customers regarding their issues, ensuring that their concerns are resolved in a timely manner
To achieve all KPIs associated with call handling times and quality of responses
General administrative duties as required to offer customers the best experience

The ideal candidate will have the following:

  • 1 year + of proven Customer Service experience with a record of consistently exceeding customer needs in a fast paced, target driven environment
  • Demonstrable experience of working in a call centre or contact centre environment is desirable
  • Excellent communication and MS office skills

Hours of work 10.30am -7.30pm (5 days per week)

Salary: €21k plus €1,400 Bonus (Basic Salary reviewed after 6mths) plus benefits

  • Free parking
  • Regular free Pizza and Donut day
  • Refer a friend scheme €400
  • Sponsored Further Education once its of benefit to both parties
  • Paid for training and/or courses to further enhance development and knowledge
  • Option to move to other areas of the business e.g. agents have moved at one time or another to the areas of Business Support, technical support, provisioning, sales, credit control etc
  • Subsidised staff nights out

If this role is of interest to you, please apply via with your updated CV for immediate consideration