Overview
Due to continued success, our client based in the South Dublin area is looking to recruit a Customer Services Account Manager for an immediate start.
*Full driving license and own vehicle is required as you will be required to travel between two sites once a week*
The role in a nutshell:
You will be responsible for providing a highly positive customer interface and ensuring the quality of the services is delivered to our client’s customers.
Main responsibilities include:
- Customer Support/Account Management
- Operational service delivery reporting and mapping
- General administration duties and management of communications in line with company process and procedures.
- To ensure proactive customer contact to effect service improvements and to identify opportunities to provide additional services to meet or exceed customers’ expectations.
- Deputise for the Compliance and Client Services Manager in their absence.
The ideal candidate will have the following:
- 2-3 years’ experience in an Account Management, Customer facing role.
- Experience working in a Hosting, Managed Services or Data Centre environment.
- Excellent communication skills and fluent in English.
- Proficient in Microsoft Office
- Technical and report writing experience.
- Full driving license and own vehicle as you will be required to travel between two sites once a week.
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship’s already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland. Applications submitted without the necessary visa in place will not be considered.
