Overview

Our client, a well-established and highly respected transportation company in North Dublin area require an experienced Dispatch Planner for an immediate start to support to their dispatch team.

 

Main duties include:

·         Prioritise incoming control screen alerts

·         Follow up every job status until final drop

·         Process Management and Quality Control

·         Supervise and handle any logistical issues that may arise

·         Detailed handovers and shift reports

·         Provide excellent customer service whilst handling supplier, client and driver queries

·         Process incoming email/phone bookings in a correct and timely manner

·         Process job updates & close jobs on the system

·         Ensure any special instructions, requests or quotes are added to relevant jobs

·         Follow up/set reminders on missing information to fully complete each booking

·         Customer quotations

·         Report feedback in the system as required

·         Establish and maintain effective working relationships with co-workers, clients and suppliers

 

 

The ideal candidate will have the following:

·         Logistics /Transport experience & relevant qualification is a distinct advantage

·         Excellent administrative skills with the ability to multi-task and to work calmly under pressure.

·         Proactive and capable of working as part of a team

·         High attention to detail for dealing with demanding customer base

·         You will be efficient and capable of working on your own initiative in carrying out your day-to-day tasks with limited need for supervision.

·         Excellent communication skills, both oral and written and strong organisational abilities.

·         Excellent customer service skills and excellent telephone manner.

·         Strong analytical & problem solving ability

 

 If this role is of interest to you, please apply with your updated CV for immediate consideration