Overview

My client, located in South Dublin, is expanding and seeking a proactive Office Administrator. This is an office-based position, Monday through Friday, from 8:30 a.m. to 5:30 p.m.

The role in a nutshell:

In this role, you’ll efficiently manage the front desk and deliver frontline helpdesk support to customers, logging and monitoring all calls via Salesforce CRM until each issue is resolved. As the Office Administrator, you’ll interact daily with both clients and colleagues, handling a high volume of calls in a friendly, professional, and efficient manner. Since their systems are critical to client operations, fast responses and effective problem-solving skills are vital to prevent any disruptions.

Main responsibilities include:

Reception:

  • Greeting guests upon arrival
  • Documenting inquiries directed to the helpdesk
  • Tracking potential sales opportunities

Office Administration:

  • Oversee correspondence, insurance matters, mail handling, and travel arrangements
  • Coordinate freight and courier shipments
  • Maintain and update the Salesforce customer database
  • Provide administrative support for marketing initiatives
  • Serve as backup for the Services Department
  • Complete ad hoc assignments as needed
  • Prepare sales quotations
  • Assist the management team in various capacities
  • Generate and analyse Salesforce reports

The ideal candidate will demonstrate:

  • Demonstrates a strong commitment to customer service, consistently delivering prompt, professional, and approachable interactions
  • Exhibits motivation and adaptability within a dynamic working environment
  • Maintains a collaborative approach and a positive outlook, readily contributing to team efforts
  • Displays a proactive attitude toward embracing new challenges and pursuing professional growth within the organisation

Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship’s already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland. Applications submitted without the necessary visa in place will not be considered.